Sutter Lakeside Hospital Contracts BitSculptor for Website Management and Training

Sutter Lakeside Hospital has contracted BitSculptor tomanage the hospital's website, located at www.sutterlake.org.

BitSculptor will be managing day-to-day content changes, developing new site features, maintaining website-related databases, and training Sutter Lakeside Hospital employees to maintain specific sections of the site.

About Sutter Lakeside Hospital

Sutter Lakeside Hospital is a community-based, not-for-profit hospital located in Lakeport, CA.Founded in 1945 as a 30-bed private facility called Lakeside Community Hospital, the hospital was donated to the community in 1966 and a non-profit corporation was formed. In 1992 the hospital affiliated with Sutter Health and changed its name to Sutter Lakeside Hospital. Serving residents of Lake County, Sutter Lakeside Hospital has 69 licensed beds and is accredited by the Joint Commission on Accreditation of Healthcare Organizations.

About the Sutter Health Network

Sutter Lakeside Hospital is an affiliate of Sutter Health,afamily of not-for-profit hospitals and physician organizations that share resources and expertise to advance health care quality. Serving more than 100 communities in Northern California, Sutter Health doctors and hospitals are regional leaders in pediatric, obstetrical, heart and cancer care.

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AMFAM Credit Course site goes live.

Consumer Credit Counseling Service of Central Illinois processes "Credit When Credit Is Due" course registrations for American Family Insurance. Insurance clients who successfully pass the credit education course receive a discount on their insurance policies because they are statistically lower-risk customers.

For over a year, CCCS has been processing these registrations through the postal mail. With hundreds of registrations per week, this resulted in a huge data entry/paperwork load. The goal of the AMFAMCreditCourse.org web site is to shift much of that load off of CCCS by automating most of the registration process. This presents us with the core solution to many of the problems which CCCS was encountering in processing course registrations. Problems and solutions associated with this web site were:

Problem: too much manual data entry, resulting in data errors and a need for more data entry workers.
Solution: take client data entered on the site, validate it using advanced data validation techniques, and copy that data directly to the registrations database. This means no data entry by CCCS staff, and a greatly reduced number of data errors.

Problem: too many course registration payments were returned because of insufficient funds or an invalid payment type.
Solution: only credit cards are accepted through the web site, and they are validated in real-time to ensure that the card is valid and payment is authorized.

Problem: too much lag time between clients sending registrations, and actually receiving course materials.
Solution: online course registrations are visible immediately to CCCS staff, who process those registrations by the next business day.

Problem: CCCS staff was fielding many phone calls and emails from insurance clients and agents with various questions about the Credit When Credit Is Due course.
Solution: An FAQ is on the web site, which answers all of the questions commonly asked. More popular questions automatically "bubble to the top" of the list, making it easier for site visitors to use.

Problem: many people are hesitant to give their private information out over the Internet, especially when it concerns their credit rating.
Solution: a detailed security statement is included on the web site, which explains how the site uses industry-standard SSL encryption to encrypt all data gathered through the web site.

White Oak Nursery doubles its online sales for 2002 season.

As one of our earlier clients, White Oak Nursery has been selling hosta plants online since 1999. Each year, sales have increased as we've worked with White Oak Nursery to make the site more user-friendly, get better rankings on search engines, and expand the overall features. Recently Bob Keller, owner of the nursery, sent us this note:

I just wanted to drop you a note to tell you how much we appreciate all you have done for our business. Each year our internet sales have grown beyond our expectations. In fact, this year we doubled the number of visitors, and sales, from the web site. I also appreciate all the suggestions you have made to improve the site the last three years...and the good humor and patience you've displayed in dealing with my many questions.

Best Regards,
Bob Keller
White Oak Nursery

Custom room reservations/event calendar web app completed.

Whitaker's Services of Richardson, TX needed a custom web application which would allow multiple users to maintain a room reservations calendar through a secured online interface. While these types of applications can be very complex, BitSculptor's crack team of developers was able to work with Whitaker's project manager to develop a very functional, flexible, and portable web app that can be used on a variety of web sites, since the look and feel are easy customized.

ReunionMakers.com backend development completed.

Designed by Gayton Design, the new ReunionMakers.com site has a powerful backend developed by BitSculptor. The site is also hosted by BitSculptor.

The site features a powerfully simple reunion search interface, allowing visitors to search for their reunion in order to register for the reunion online. The search is "fuzzy," allowing users to input only part of a school's name, school abbreviations, etc. Once a reunion is found, users may register immediately through the site, paying for their reunion tickets in real-time using a credit card number.

Of course, any BitSculptor-developed site would not be complete without a powerful, password-secured online administration area. In this case, the ReunionMakers.com administration area allows Reunion Makers staff to add/edit/remove reunions in the searchable database and view current reservation details.